Operations Trainer UK&I, Netherlands & Germany

About the Role

Deliver impactful training to empower teams, enhance service quality, and drive cultural transformation across multiple regions.

Key Responsibilities

• Deliver hands-on training sessions to teach operational procedures, customer service techniques, and compliance
• Design engaging educational materials, including technical guides, video tutorials, and e-learning modules
• Train teams to uphold safety, hygiene, and regulatory standards while embodying company values
• Evaluate team performance and tailor training to foster continuous improvement
• Innovate training methods using the latest tools and techniques to inspire excellence

Requirements

• Proven experience in training or managing teams, ideally in tourism or hospitality
• Fluency in English and the local language of the work location
• Strong creativity and experience in developing multimedia training programs
• Technical expertise in operational tools, dashboards, and strategy creation
• Exceptional interpersonal and coaching skills, with the ability to inspire and connect

Nice to Have

• Familiarity with regional hospitality standards and regulations
• Proficiency in additional European languages
• Experience in fast-paced, international environments

What We Offer

• Shape training strategies for a market-leading organization
• Work in a collaborative, dynamic environment focused on growth and innovation
• Play a pivotal role in enhancing guest experiences across multiple regions
• Be part of a company committed to sustainability and employee development