Operations Trainer Italy & Croatia

About the Role

Deliver impactful training to elevate team performance, enhance service quality, and foster cultural transformation across Italy and Croatia.

Key Responsibilities

• Conduct hands-on training sessions to teach operational processes, customer service techniques, and compliance
• Create engaging educational materials, such as guides, video tutorials, and e-learning modules
• Train teams to adhere to safety, hygiene, and regulatory standards while embodying company values
• Assess team performance, tailoring training for continuous improvement
• Utilize innovative tools and techniques to inspire excellence and empower teams

Requirements

• Proven experience in training or team management, ideally in tourism or hospitality
• Fluency in English and the local language of the work location
• Creativity and expertise in developing multimedia training materials
• Strong technical and problem-solving skills for operational tools and strategies
• Exceptional interpersonal and coaching skills, with a passion for inspiring others

Nice to Have

• Experience in European hospitality or outdoor accommodation sectors
• Proficiency in additional European languages
• Familiarity with regional compliance and safety standards

What We Offer

• Opportunity to shape training strategies in a leading organization
• Work in a dynamic, collaborative environment committed to growth and innovation
• Make a meaningful impact by enhancing guest experiences across regions
• Be part of a company that values sustainability and employee development